Grievance Redressal Policy – DeshTak.com
DeshTak.com is committed to responsible journalism and respects the rights, dignity, and privacy of every individual and organization mentioned in our content. This Grievance Redressal Policy explains how you can raise a complaint regarding any content published on our website or our associated social media channels, and how we handle such complaints.
1. Scope of this Policy
You can use this policy to raise a grievance/complaint if you believe that any content on DeshTak.com:
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Contains false, misleading, or inaccurate information.
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Is defamatory, derogatory, or harms your reputation or that of your organization.
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Violates your privacy or shares personal information without consent.
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Infringes copyright, trademark, or any other intellectual property rights.
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Promotes hate speech, violence, discrimination, or illegal activities.
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Violates any applicable law of India, including IT Act, IPC, or any government guidelines.
This policy covers content on:
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DeshTak.com (all categories and articles).
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Official DeshTak social media handles (Facebook, X/Twitter, Instagram, YouTube, WhatsApp Channel, etc.).
2. How to Submit a Grievance
If you wish to file a grievance, please send us a written complaint using any one of the following modes:
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Through our website Contact Form:
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Visit the Contact Us page on DeshTak.com and submit your complaint with all details.
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By Email (if you want to add):
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Email ID: official.deshtak@gmail.com (example – replace with your real grievance email).
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Your grievance must clearly mention:
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Your full name.
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Your contact details (email ID and mobile number).
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Your complete address (optional but recommended for legal matters).
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Exact URL(s) of the article/content you are complaining about.
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Date of publication of the content (if known).
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Nature of the grievance (factually incorrect, defamatory, copyright, privacy, etc.).
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A clear description of what is wrong and why you believe it should be corrected or removed.
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Any supporting documents, screenshots, public records, court orders, or IDs to substantiate your claim.
Incomplete complaints without basic details may not be processed.
3. Grievance Officer Details
DeshTak.com designates the following person as the Grievance Officer (you can replace with actual name later):
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Name: [ppsingh]
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Designation: MD
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Email: official.deshtak@gmail.com
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Working Days & Time: Monday to Friday, 10:00 AM to 6:00 PM (IST)
All grievances received through the Contact Us form or email will be forwarded to the Grievance Officer for review and action.
4. Acknowledgement & Resolution Timelines
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We aim to acknowledge your grievance within 48–72 working hours of receipt.
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We aim to review and respond to your grievance within 15 days, depending on the complexity of the issue and availability of relevant information.
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In sensitive or legal matters, the resolution may take longer; in such cases we may request additional time or documents from you.
Please note:
Acknowledgement does not mean acceptance of your grievance. It only confirms that we have received your complaint and initiated a review.
5. Internal Review Process
Once we receive a valid grievance, the following steps are usually followed:
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Preliminary Screening
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Check if sufficient information is provided.
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Verify that the complaint relates to content on DeshTak.com or our official channels.
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Editorial Review
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Our editorial team reviews the content, checks facts, sources, context, and intent.
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If required, we may contact you for additional information, documents, or clarification.
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Decision & Action
Depending on our findings, we may:-
Correct factual errors, update the article, or add clarifications/corrections note.
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Partially or fully modify the content.
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Temporarily unpublish the content while investigation is ongoing.
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Permanently remove the content if it is found to be in clear violation of our policies or applicable law.
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Decide that no change is required, with reasons informed to you.
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Communication of Outcome
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We will inform you of the final decision by email or the contact details you have provided.
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6. Content Correction, Clarification & Takedown
We believe in transparent corrections:
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If any factual error is found, we may correct it in the article and, where appropriate, add an editorial note mentioning that the content has been updated/corrected.
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In case of serious issues (defamation, privacy breach, court order, etc.), we may unpublish or take down the content.
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In case of copyright claims, we may remove or replace the disputed material after verification.
However, we do not guarantee removal of content in every case. We balance freedom of expression, public interest, and legal obligations when taking any decision.
7. Frivolous, Malicious or Incomplete Complaints
DeshTak.com reserves the right to:
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Ignore or close grievances that are clearly frivolous, abusive, threatening, promotional, or motivated by personal rivalry.
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Seek additional KYC or verification where the grievance involves serious allegations, legal disputes, or requests for takedown.
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Not respond to anonymous complaints that do not include any verifiable contact information.
8. Legal Compliance
DeshTak.com strives to comply with applicable laws and government regulations in India for digital news media and online content.
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In case of any government direction, court order, or notice from a competent authority, we may edit, block, or remove specific content as required.
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We may share your grievance and related details with our legal advisors, regulatory bodies, or authorities if needed for resolving the matter.
9. Relationship with Disclaimer & Privacy Policy
This Grievance Redressal Policy should be read along with:
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Disclaimer – which explains the limitations of liability and nature of content on DeshTak.com.
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Privacy Policy – which explains how we collect, use, and protect your personal data when you use our website.
If there is any conflict between this policy and applicable law, the provisions of the law will prevail.
10. Changes to this Policy
DeshTak.com may update or modify this Grievance Redressal Policy from time to time to reflect changes in law, regulatory guidelines, or our internal practices. Any updated policy will be published on this page with a revised “Last Updated” date.
